POSITION DESCRIPTION
Lead Field Installation Technician
INFORMATION
Job Class: Technician
Department: Tribal Development/Broadband
Type of Position: Non-Exempt
Location of Work: Remote (Limited to Southeast Alaska)/Wrangell, AK
Covered Position: Yes
Salary Grade(s): 11-12
Prepared by: M. Bruce/K. Johnson
Hours of Work: M-F, 8:00 am – 4:30 pm
Employment Category: Regular, Full-Time
Effective Date: 06.01.2022
PURPOSE
Incumbent will require program documentation and implementation, implementing safety protocol, overseeing other field techs, and ensuring they are following safety regulations as well as serving the customers. Implement customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software.
REPORTING RELATIONSHIPS
Reports To: Office Coordinator – Broadband/Tidal Network
Supervises: May supervise up to 2 FTE
Liaison To: Customers
ESSENTIAL FUNCTIONS
DECISION MAKING AUTHORITY
Spending Authority: N/A
Other Authority: N/A
NECESSARY SKILLS AND KNOWLEDGE
MINIMUM QUALIFICATIONS (education, experience, skills)
Substitution
OR
PREFERRED QUALIFICATIONS (education, experience, skills)
UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS
Most of the work is performed in a professional office and physically installing equipment on residential homes and commercial buildings, requiring routine walking, standing, bending, climbing a ladder to access rooftops, and carrying items weighing less than 50 lbs. Traveling on small aircraft or ferry is required and frequent.
CONDITIONS OF HIRE:
• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.
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