Employment & Training · Juneau, Alaska
Department Employment & Training
Employment Type Full Time
Minimum Experience Mid-level
Compensation $24.45 - $28.35





Job Class: Caseworker

Department: Employment & Training

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Covered Position: Yes

Salary Grade(s): 8

Prepared by: A. Smiley-Rivera/J. Wise

Hours of Work: M-F, 8:00 am – 4:30 pm

Employment Category: Regular, Full-Time

Effective Date: 04.01.2021



The Caseworker will be responsible for providing case management services for clients/families that have applied for financial services and agreed to work toward improving their own economic independence. The Caseworker will use a wraparound service approach to provide professional level services including, but not limited to: conducting interviews to determine need, assisting client with the application process, collecting data and documents to establish program eligibility, working with the client to develop a strengths-based Individual Self-Sufficiency Plan, and monitoring client progress regularly with the end goal of reducing or eliminating the barriers to the client’s achievement of economic independence.


Reports To: Employment & Training Manager

Supervises: N/A

Liaison To: Clients, other programs



  • Read, understand, and interpret State, Federal, and Tribal codes and procedural manuals
  • Understand and interpret performance standards, guidelines, and outcome requirements of each financial assistance program available through the Tribe
  • Notify supervisor if a case has been assigned that is directly related to the caseworker
  • Maintain a standard caseload
  • Conduct intensive interviews to determine eligibility for client benefits and analyze written and oral information
  • Explain all program options and services available for the client
  • Ensure clients right to privacy and confidentiality when information may need to be released to others
  • Assist clients with completing all paperwork, and acquiring attachment documents via a release of information
  • Obtain and review necessary data, documentation, and verification for each program of assistance
  • Document all contacts with clients and service providers in applicable electronic case file daily
  • Work with clients to identify strengths and develop an Individual Self-Sufficiency Plan
  • Provide intensive case management services, including, but not limited to: initiate referrals, complete follow-up communications with other service providers, complete home visits, and transport clients and families in company vehicles
  • Process all internal paperwork for clients; request checks, make travel arrangements, write referral letters, etc.
  • Work within timeframes and deadlines dictated by program requirements
  • Regularly conduct audits of client files to correct reporting or data entry errors and make adjustments if necessary
  • Investigate complaints from clients and analyze data for validity; detect discrepancies and seek clarification of data through telephone inquiries, correspondence, and interviews
  • Submit reports and written communication in a timely fashion
  • Network both internally with co-workers, and externally with other service providers and employers to assist clients to successfully reach identified goals
  • Work with employment agencies, and local employers to secure employment for clients
  • Identify and attend required training
  • Attend meetings, training, and other business as requested
  • Other duties as assigned


Spending Authority: Based on program requirements

Other Authority: N/A



  • Knowledge of Public Assistance Laws, Rules, Regulations, Service Programs, and Employment Programs
  • Ability to read and interpret procedures to make conclusions and decisions
  • Knowledge of other community programs providing financial and health services
  • Mastery of basic office procedures and practices
  • Excellent computer skills including all Microsoft Office Suite programs
  • Knowledge of interviewing techniques
  • Excellent writing skills
  • Ability to evaluate and recommend changes in eligibility and Individual Self-Sufficiency Plans
  • Above average case management skills
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • Excellent prioritization and time-management skills
  • Ability to practice tact, courtesy, and discretion
  • Experience working with Native American and Alaska Native clientele and a working understanding of cultural values and needs

MINIMUM QUALIFICATIONS (education, experience, skills)

  • Associate’s Degree in related field
  • 2 years related experience



  • High School Diploma
  • 4 years of experience as a caseworker, or closely related position

PREFERRED QUALIFICATIONS (education, experience, skills)

  • Valid Driver’s License


The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.  Travel on small aircraft or ferry may be required.



• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.

Thank You

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  • Location
    Juneau, Alaska
  • Department
    Employment & Training
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $24.45 - $28.35