Central Council of the Tlingit and Haida Indian Tribes of Alaska

POSITION DESCRIPTION

Field Installation Technician

 

INFORMATION

Job Class: Installer/Technician

Department: Tidal Network 

Type of Position: Non-Exempt

Location of Work: Remote (Southeast Alaska) 

Covered Position: Yes

Salary Grade(s) 10-11

Hours of Work: M-F, 8:00 am – 4:30 pm

Employment Category: Regular, Full-Time

 

PURPOSE

The Digital Literacy Specialist/Installation Technician will implement the customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software.

 

REPORTING RELATIONSHIPS

Reports To: Office Coordinator – Broadband/Tidal Network

Supervises: May supervise up to 2 FTE

Liaison To: Customers

 

ESSENTIAL FUNCTIONS

• Respond to inquiries via phone, email, in-person, or through remote access
• Provide installation, and technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, home network, hardware, and software
• Record events, problems, and their solutions
• Perform routine user account administration
• Provide hardware and software training to individuals and groups
• Maintain the IT knowledge base and end user documentation
• Develop step by step process’ for customers on using home network, computer systems, hardware, and software, etc.
• Other duties as assigned

 

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

 

NECESSARY SKILLS AND KNOWLEDGE

• Excellent knowledge of computer systems, mobile devices, and other technology products
• Ability to diagnose and resolve basic technical issues
• Excellent problem-solving, analytical, and teamwork skills
• Ability to read, understand, and apply information in technical manuals and journals
• Ability to communicate well both verbally and in writing with users, co-workers, and management
• Ability to travel out of town occasionally to support customers and to attend training
• Self-starter and able to work independently
• Adaptability
• Proficient in Microsoft Office products
• Proficient in Internet and WiFi networks
• Excellent organizational, and interpersonal skills
• Ability to provide training and information in small and large group settings
• Excellent documentation skills

MINIMUM QUALIFICATIONS (education, experience, skills)

• Associates degree in related field
• 2 years’ related experience

 

Substitution

• High school diploma and
• 3 years’ experience in related field

 

OR

 

• Industry standard certification such as MCP or CCNA may substitute for one year of the required work experience

 

PREFERRED QUALIFICATIONS (education, experience, skills)

• Bachelor’s degree in Computer Science or related field
• 3+ years’ IT support experience
• 2 years’ supervisory experience

 

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.  Travel on small aircraft or ferry may be required.

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.