Field Installation Technician - Broadband/Tidal Network - (Remote/Southeast Alaska)

Tidal Network · Remote , Alaska
Department Tidal Network
Employment Type Full Time
Minimum Experience Mid-level
Compensation $31.01 - $44.52 DOE


Field Installation Technician



Job Class: Installer/Technician

Department: Tidal Network 

Type of Position: Non-Exempt

Location of Work: Remote (Southeast Alaska) 

Covered Position: Yes

Salary Grade(s) 10-11

Hours of Work: M-F, 8:00 am – 4:30 pm

Employment Category: Regular, Full-Time



The Digital Literacy Specialist/Installation Technician will implement the customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software.



Reports To: Office Coordinator – Broadband/Tidal Network

Supervises: May supervise up to 2 FTE

Liaison To: Customers



  • Respond to inquiries via phone, email, in-person, or through remote access
  • Provide installation, and technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, home network, hardware, and software
  • Record events, problems, and their solutions
  • Perform routine user account administration
  • Provide hardware and software training to individuals and groups
  • Maintain the IT knowledge base and end user documentation
  • Develop step by step process’ for customers on using home network, computer systems, hardware, and software, etc.
  • Other duties as assigned



Spending Authority: N/A

Other Authority: N/A



  • Excellent knowledge of computer systems, mobile devices, and other technology products
  • Ability to diagnose and resolve basic technical issues
  • Excellent problem-solving, analytical, and teamwork skills
  • Ability to read, understand, and apply information in technical manuals and journals
  • Ability to communicate well both verbally and in writing with users, co-workers, and management
  • Ability to travel out of town occasionally to support customers and to attend training
  • Self-starter and able to work independently
  • Adaptability
  • Proficient in Microsoft Office products
  • Proficient in Internet and WiFi networks
  • Excellent organizational, and interpersonal skills
  • Ability to provide training and information in small and large group settings
  • Excellent documentation skills

MINIMUM QUALIFICATIONS (education, experience, skills)

  • Associates degree in related field
  • 2 years’ related experience



  • High school diploma and
  • 3 years’ experience in related field




  • Industry standard certification such as MCP or CCNA may substitute for one year of the required work experience


PREFERRED QUALIFICATIONS (education, experience, skills)

  • Bachelor’s degree in Computer Science or related field
  • 3+ years’ IT support experience
  • 2 years’ supervisory experience



The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.  Travel on small aircraft or ferry may be required.


• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.

Thank You

Your application was submitted successfully.

  • Location
    Remote , Alaska
  • Department
    Tidal Network
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $31.01 - $44.52 DOE