Customer Care Specialist
Job Class: Specialist
Department: Tribal Operations
Type of Position: Non-Exempt
Location of Work: Juneau, AK
Covered Position: Yes
Salary Grade(s): 8-9
Hours of Work: M-F, 8:00 am – 4:30 pm
Employment Category: Regular, Full-Time
The Customer Care Specialist is responsible for responding to citizen questions and concerns and will serve as a central resource for citizens regarding information of the Tribe’s services. The incumbent will act as a liaison between citizens, staff, and management to improve the Tribe’s services and enhance overall citizen experience.
Reports To: Tribal Operations Manager
Supervises: Up to 2 FTE
Liaison To: All Departments
DECISION MAKING AUTHORITY
Spending Authority: N/A
Other Authority: N/A
NECESSARY SKILLS AND KNOWLEDGE
MINIMUM QUALIFICATIONS (education, experience, skills)
Substitution for AA
UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS
The majority of this work requires frequent walking, standing, bending, and carrying of items weighing more than 50lbs on concrete floors. The employee is exposed to inclement weather conditions and working around moving machinery. The employee is expected to drive full size truck with long trailers regularly. The noise level in the work environment ranges from moderate to moderately loud. Extensive travel may be required that will take you away from home for more than 10 days at a time and to remote areas of Alaska by small plane, ferry, or boat.
CONDITIONS OF HIRE:
• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.
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