E&T Caseworker

Employment & Training · Juneau, Alaska
Department Employment & Training
Employment Type Full Time
Minimum Experience Mid-level
Compensation $23.79 - $27.58



Job Class: Caseworker 
Department: Employment & Training

Type of Position: Non-Exempt
Location of Work: Juneau, AK

Covered Position: Yes
Salary Grade(s): 8

Prepared by: A. Smiley-Rivera/J. Wise
Hours of Work: M-F, 8:00 am – 4:30 pm 
Employment Category: Regular, Full-Time

Effective Date: 4/1/2021


The Caseworker will be responsible for providing case management services for clients/families that have applied for financial services and agreed to work toward improving their own economic independence. The Caseworker will use a wraparound service approach to provide professional level services including, but not limited to: conducting interviews to determine need, assisting client with the application process, collecting data and documents to establish program eligibility, working with the client to develop a strengths-based Individual Self-Sufficiency Plan, and monitoring client progress regularly with the end goal of reducing or eliminating the barriers to the client’s achievement of economic independence.


Reports To: Employment & Training Manager
Supervises: N/A
Liaison To: Clients, other programs


• Read, understand, and interpret State, Federal, and Tribal codes and procedural manuals
• Understand and interpret performance standards, guidelines, and outcome requirements of each financial assistance program available through the Tribe
• Notify supervisor if a case has been assigned that is directly related to the caseworker
• Maintain a standard caseload
• Conduct intensive interviews to determine eligibility for client benefits and analyze written and oral information
• Explain all program options and services available for the client
• Ensure clients right to privacy and confidentiality when information may need to be released to others
• Assist clients with completing all paperwork, and acquiring attachment documents via a release of information
• Obtain and review necessary data, documentation, and verification for each program of assistance
• Document all contacts with clients and service providers in applicable electronic case file daily
• Work with clients to identify strengths and develop an Individual Self-Sufficiency Plan
• Provide intensive case management services, including, but not limited to: initiate referrals, complete follow-up communications with other service providers, complete home visits, and transport clients and families in company vehicles

• Process all internal paperwork for clients; request checks, make travel arrangements, write referral letters, etc.
• Work within timeframes and deadlines dictated by program requirements
• Regularly conduct audits of client files to correct reporting or data entry errors and make adjustments if necessary
• Investigate complaints from clients and analyze data for validity; detect discrepancies and seek clarification of data through telephone inquiries, correspondence, and interviews
• Submit reports and written communication in a timely fashion
• Network both internally with co-workers, and externally with other service providers and employers to assist clients to successfully reach identified goals
• Work with employment agencies, and local employers to secure employment for clients
• Identify and attend required training
• Attend meetings, training, and other business as requested
• Other duties as assigned


Spending Authority: Based on program requirements
Other Authority: N/A

• Knowledge of Public Assistance Laws, Rules, Regulations, Service Programs, and Employment Programs
• Ability to read and interpret procedures to make conclusions and decisions
• Knowledge of other community programs providing financial and health services
• Mastery of basic office procedures and practices
• Excellent computer skills including all Microsoft Office Suite programs
• Knowledge of interviewing techniques
• Excellent writing skills
• Ability to evaluate and recommend changes in eligibility and Individual Self-Sufficiency Plans
• Above average case management skills
• Excellent customer service skills
• Excellent interpersonal and communication skills
• Excellent prioritization and time-management skills
• Ability to practice tact, courtesy, and discretion
• Experience working with Native American and Alaska Native clientele and a working understanding of cultural values and needs


MINIMUM QUALIFICATIONS (education, experience, skills)
• Associate’s Degree in related field
• 2 years related experience

• High School Diploma
• 4 years of experience as a caseworker, or closely related position

PREFERRED QUALIFICATIONS (education, experience, skills)
• Valid Driver’s License


The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.  Travel on small aircraft or ferry may be required.


• All employment at Tlingit & Haida is “at will”.  This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.

• Tlingit & Haida is a no tolerance workplace.  All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.

• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida

Thank You

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  • Location
    Juneau, Alaska
  • Department
    Employment & Training
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $23.79 - $27.58