Rescue Small Business Grant Customer Service Technician

Tribal Development · Juneau, Alaska
Department Tribal Development
Employment Type Full Time
Minimum Experience Mid-level
Compensation $21.63 - $25.08

POSITION DESCRIPTION

Rescue Small Business Grant Customer Service Technician

 

INFORMATION

Job Class: Technician

Class Status: Active

Department: Business and Economic Development

Type of Position: Non-Exempt

Location of Work: Juneau, AK/Remote

Covered Position: No

Salary Grade(s): 7

Prepared by: S. Aitken/ J. Wise

Hours of Work: M-F, 8:00 am – 4:30 pm

Employment Category: Regular, Full-Time

Effective Date: 06.01.2021

 

PURPOSE

The Small Business Grant Customer Service Technician will respond to citizen concerns and provide communication via phone, email, and social media.

 

REPORTING RELATIONSHIPS

Reports To: Rescue Small Business Grant Coordinator

Supervises: N/A

Liaison To: All Departments

 

ESSENTIAL FUNCTIONS

  • Address citizen concerns; clarify, determine cause, select, and explain best solution; expedite correction and follow up
  • Assist in managing and responding to citizen concerns posted on the Tribe’s social media
  • Respond to citizen concerns via phone and email
  • Review/verify information in TribeVue
  • Document citizen concerns in approved log or file
  • Other duties as assigned


DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

 

NECESSARY SKILLS AND KNOWLEDGE

  • Demonstratable customer service skills
  • Ability to work effectively with managers, employees, tribal leaders, and tribal citizens
  • Familiarity with Tlingit, Haida, and Tsimshian cultures
  • Strong writing skills and ability to communicate effectively
  • Strong working knowledge of Microsoft Office Suite
  • Ability to work independently and prioritize workload
  • Ability to organize and maintain confidential records
  • Ability to compare data for accuracy and completeness; identify discrepancies or inaccuracies, and make necessary corrections
  • Proficient with online communications and social media platforms such as Facebook, Twitter, Instagram, and website content management systems
  • If remote assignment desired the ability to work independently and prioritize workload with strong written communication skills

 

MINIMUM QUALIFICATIONS (education, experience, skills)

  • High School Diploma or equivalent
  • 3 years clerical experience


UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.  Travel on small aircraft or ferry may be required.


CONDITIONS OF HIRE:

  • All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
  • Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
  • Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.

Thank You

Your application was submitted successfully.

  • Location
    Juneau, Alaska
  • Department
    Tribal Development
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level
  • Compensation
    $21.63 - $25.08