Café Manager

Business & Econ Development · Juneau, Alaska
Department Business & Econ Development
Employment Type Full Time
Minimum Experience Mid-level
Compensation $23.79 - $27.58


Café Manager 


Job Class: Retail Associate III

Status: Active

Department: Business & Economic Development 

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Covered Position: Yes

Salary Grade(s): 8

Prepared by: J. Gatti/J. Wise

Hours of Work: Vary 

Employment Category: Regular, Full –Time   

Effective Date: 5.2021


The Café Manager is responsible for leading all team members in the efficient and profitable operations of Scared Grounds. In addition to recuing and hiring staff, the manager will oversees the day-to-day operations of Scared Grounds Café(s).  The Café Manager will work directly with Business & Economic Development (BED) staff, vendors, and customers to provide consistent fast, efficient, and friendly service. The Café Manager will be directly involved in development and expansion of the Sacred Grounds brand. The Café Manager will help create the tone and personality of Sacred Grounds. 


Reports To: BED Director 

Supervises: May supervise up to six entry/mid-level employees 

Liaison To: N/A


Develop and execute sales and profit plans that are in-line with budgetary goals 

Maintain and use daily, weekly, quarterly, and annual financial reporting tools 

Research and implement Coffee Shop and Café best practices 

Oversee all cash functions

Consistently monitor, coach and encourage team members to meet the Tribes Customer Service standards

Ensure proper staffing of Café operations

Oversee all aspects of the food and beverage operation 

Conduct performance review, training and continuing education, discipline and commendation for staff

Oversee front of house: customer service, preparation and presentation of food and beverage, operational procedures, merchandising 

Oversight of back of house operations: scheduling, ordering sales, and tills, inventory

Contribute ideas regarding operational flow

Be “on-call” with responsibility to respond to problems or fill-in when needed 

In collaboration with the communications staff, manage media functions

Cultivate a professional, friendly, efficient work environment 

Familiar with, and adherence to Alaska Food Safety and Sanitation regulations


Proactively train staff to maintain and uphold all Tribal operational policies

Establish and maintain standards for customer service, beverage preparation and presentation, in-store marketing and upkeep of the physical space

Handle customer complaint with professionalism and tact

Proactively solve problems and make decisions that benefit the facility and Tribe at large 

Work special events as needed 

Other duties as assigned


Spending Authority: N/A 

Other Authority: N/A


Ability to work independently 

Excellent communication and teaching skills

Ability to keep a calm, mature, professional demeanor under stress

Excellent time management skills and ability to self-direct 

High level of organization 

Excellent customer service skills

MINIMUM QUALIFICATIONS (education, experience, skills)

Two years of experience in management role, specialty coffee industry, and/or front of the house restaurant experience

Register and cash handling experience 

Point of sales (POS) experience 

Two years supervisory experience 

PREFERRED QUALIFICATIONS (education, experience, skills)

Food Protection Manager Certificate 

Food Handlers Card 

Two or more years as a barista 

Successful completion of recognized barista training certification 

Previous management experience 


Ability to stand for extended periods of time. Regularly required to lift/or move items up to 50 pounds. 


All employment at Tlingit & Haida is “at will”.  This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.

Tlingit & Haida is a no tolerance workplace.  All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.

Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.

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  • Location
    Juneau, Alaska
  • Department
    Business & Econ Development
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $23.79 - $27.58