Employment Services Specialist

Tribal Child Support Unit · Juneau, Alaska
Department Tribal Child Support Unit
Employment Type Full Time
Minimum Experience Mid-level
Compensation $23.55 - $30.03

Employment Services Specialist

Job Class: Specialist 
Department: TCSU

Type of Position: Non-Exempt
Location of Work: Juneau, AK

Covered Position: Yes
Salary Grade(s): 8/9

Prepared by: W.Martin/J.Wise
Hours of Work: M-F, 8:00 am – 4:30 pm 
Employment Category: Regular, Full-Time

Effective Date: 5/1/2020


The Employment Services Specialist is responsible for assisting Non-Custodial Parents (NCP’s) in developing vocational goals reflective of their skills, aptitudes, and interests. The incumbent will assist NCPs to develop strengths-based employability plans by working with other service providers and monitoring NCP’s progress towards achieving their employment goals.


Reports To: TCSU Manager
Supervises: N/A
Liaison To: N/A


• Meet with NCPs to identify strengths and barriers to employment goals and assist participants in developing strategies to meet their employment goals
• Develop vocational and educational plans that fit NCP’s aptitudes, education level, physical abilities, and employment goals
• Network with other service providers and employers to assist NCP’s work toward employment goals
• Monitor and record progress to ensure NCP’s goals and objectives are met
• Meet regularly with NCPs to discuss their options and goals so that plans are updated as needed
• Work with employment agencies and employers to increase employment opportunities
• Develop and facilitate other training including, but not limited to, resume writing, interview skills, job retention, job search, and dressing for success
• Work with institutions of higher education to develop referral processes for NCPs in need of support with financial aid, registration, testing, and other issues related to successful matriculation
• Maintain complete, accurate and timely case notes and related records
• Testify in State or Tribal court on child support actions and provide information on the status of cases
• Ensure NCP’s rights to privacy, and ensure the strictest confidentiality
• Other duties as assigned


Spending Authority: N/A
Other Authority: N/A

• Ability to work effectively with community leaders, lawyers, employer, and clients
• Knowledge of child support program rules and requirements
• Ability to maintain accurate, complete, and confidential records
• Knowledge of employment services and programs
• Mastery of basic office procedures and practices
• Excellent computer skills, including all MS Office Suite programs
• Knowledge of interview techniques
• Excellent writing skills
• Ability to evaluate and recommend changes in employment plan
• Excellent customer service skills
• Excellent interpersonal communication skills
• Excellent time management skills
• Ability to operate with tact, courtesy, and discretion
• Ability to diffuse tense situations and remain impartial
• Ability to remain calm in difficult situations with hostile participants
• Familiarity with Tlingit, Haida, and Tsimshian cultures


MINIMUM QUALIFICATIONS (education, experience, skills)
• Associate degree in related field
• Two (2) years’ experience in related position


The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.


• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.


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  • Location
    Juneau, Alaska
  • Department
    Tribal Child Support Unit
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $23.55 - $30.03