Job Class: Caseworker
Class Status: Active
Type of Position: Non-Exempt
Location of Work: Sitka, Alaska
Covered Position: Yes
Salary Grade(s): 8
Prepared by: W. Martin/J. Wise
Hours of Work: 8:00 a.m. – 4:30 p.m.
Employment Category: Regular Full-Time
Responsible for providing case management for up to 40 clients/families that have applied for financial services and agreed to work toward improving their own economic independence. The caseworker will utilize a wrap around service approach to provide professional level caseworker services including but not limited to: conducting interviews, assisting client with application process, collecting data and documents to establish program eligibility, working with the clients to develop a self-sufficiency plan, working with other services providers, and monitoring client progress regularly.
Reports To: 477 Director
Liaison To: N/A
• Responsible for reading, understanding, and interpreting the State, Federal, and Tribal codes and procedural manuals.
• Responsible for understanding and interpreting the performance standards, guidelines, and outcome requirements of each financial assistance program available through the tribe.
• Responsible for maintaining a regular caseload of families or individuals.
• Conduct intensive interviews to determine eligibility for client benefits; analyze written and oral information;
• Explain program options and services available for the client, and the requirements of each program.
• Ensure clients’ right to privacy and ensure appropriate confidentiality at all times.
• Assist clients in completing all necessary paperwork, follow-up, and assist client in acquiring necessary documents via a release of information.
• Obtain and review necessary data, documentation, and verification of assistance as it relates to the recipient’s specific circumstances;
• Responsible for case-noting all contacts with clients and service providers the database on a daily basis.
• Work with client’s to develop an Individual Self Sufficiency Plan.
• Provide intensive case management services.
• Process internal paperwork for the client in a timely manner to ensure program goals are met.
• Work within timeframes and deadlines dictated by program requirements.
• Conduct Regular audits of assigned client files.
• Investigate complaints from the clients, analyze data for validity, detect discrepancies, and clarify data through telephone inquiries, correspondence, and interviews;
• Submit reports and written communication in a timely fashion.
• Network internally and externally to increase the Tribe’s effectiveness in assisting clients to successfully reach their identified goals.
• Work with employment agencies and local employers to secure employment for clients.
• Attend training as requested by supervisor.
• Travel for meetings, training, and other business as requested. This may involve traveling on a commercial airline, small plane, or ferry depending location of event.
• Other duties as assigned.
DECISION MAKING AUTHORITY
Spending Authority: N/A
Other Authority: N/A
NECESSARY SKILLS AND KNOWLEDGE
• Knowledge of Public Assistance Laws, Rules, Regulations, Service Programs, and Employment Programs
• Ability to read, and interpret procedures to make conclusions and decisions.
• Knowledge of other community programs providing financial and health services.
• Mastery of basic office procedures and practices
• Excellent computer skills including all MS office Suite programs
• Knowledge of interviewing techniques
• Excellent writing skills
• Ability to evaluate and recommend changes in eligibility assistance plan.
• Above average case management skills.
• Excellent customer service skills.
• Excellent interpersonal communication skills.
• Excellent prioritization and time management.
• Ability to practice tact, courtesy, and discretion.
• Experience working with Native American clientele and understands the cultural needs.
MINIMUM QUALIFICATIONS (education, experience, skills)
• An Associates Degree in related field
• 2yrs experience as a caseworker or closely related position.
• Valid drivers license
* High School Diploma and
* 4yrs experience as a caseworker or closely related position,
May be substituted for AA Degree
PREFERRED QUALIFICATIONS (education, experience, skills)
UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS
The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Case work services will require individual to complete work outside and at time travel on small aircraft or ferry may be required.
CONDITIONS OF HIRE:
• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position
• Tlingit & Haida is a no tolerance workplace. All regular employees must pass an initial and random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida has several positions which require a criminal background check for the safety of our clients. All employment offers in the “covered” classification are conditional until Tlingit & Haida has received a Federal criminal background check verifying eligibility to work in these programs.